Shipping

We aim to dispatch all orders as quickly as possible.
 

• Orders placed before 16:00 on working days are usually dispatched the same day.

• Orders placed after this time, on weekends, or on bank holidays will be processed on the next working day.

• We ship throughout the United Kingdom using trusted postal and courier services.

• Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Estimated Delivery Times

• Standard Delivery: 2–4 working days

• Express Delivery: 1–2 working days (if selected)

Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

Packaging

All trading cards are carefully packaged to help ensure they arrive safely. We use protective sleeves, top loaders or card savers where appropriate, along with secure outer packaging.

Returns

We want you to be happy with your purchase.

If you change your mind, you may return eligible items within 14 days of receiving your order, provided they are:

• Unused and in their original condition.

• Returned with all original packaging.

• Suitable for resale.

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.

To request a return, please contact us before sending your item back. Include your order number and the reason for the return.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging where possible.

We'll work with you to arrange a replacement, exchange, or refund as appropriate.
 

Trading Card Condition

Many of our products are collectible trading cards. Individual cards may vary slightly in centring or print quality as part of the manufacturer's production process.

Unless specifically stated, single cards are sold based on the condition described in the listing.

If you have any questions about the condition of a card before purchasing, please get in touch.
 

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.
 

Contact Us

If you have any questions about shipping or returns, please contact us:
 

Email: vaultseventcg@outlook.com
 

Business Name: VAULT SEVEN TCG