At Vault Seven TCG, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.vaultseventcg.com, create an account, place an order, or otherwise interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

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Who We Are

Company Name: Vault Seven TCG Ltd

Website: www.vaultseventcg.com

Email: vaultseventcg@outlook.com

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Vault Seven TCG Ltd is the data controller responsible for the personal information collected through this website.

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Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Account login details

• Order history

• Customer support enquiries

• Product reviews (where applicable)

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Payment Information

Payments are securely processed by trusted third-party payment providers.

Vault Seven TCG Ltd does not store or have access to your full debit or credit card details.

Depending on the payment method selected, your payment information may be processed by providers such as Stripe, PayPal or Klarna.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on pages

• Website navigation

• Referral website

• Cookie information
   

How We Use Your Information

We use your information to:

• Process and dispatch orders

• Deliver products to you

• Process payments securely

• Provide customer support

• Manage your account

• Prevent fraud

• Detect unauthorised activity

• Improve our website and services

• Send order confirmations and updates

• Respond to enquiries

• Comply with legal obligations

• Send marketing communications where you have opted in
   

Marketing

If you choose to subscribe to our mailing list, we may send you:

• Pokémon TCG news

• New product launches

• Restock notifications

• Exclusive offers

• Promotions

• Competitions

• Store announcements

You may unsubscribe at any time using the unsubscribe link contained within our emails.

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Cookies

Our website uses cookies and similar technologies to:

• Keep your shopping basket active

• Remember your preferences

• Improve website performance

• Analyse visitor behaviour

• Prevent fraudulent activity

• Measure marketing effectiveness

For more information, please see our separate Cookie Policy.

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Sharing Your Information

We only share your personal information where necessary.

This may include trusted third parties such as:

• Payment providers

• Delivery couriers

• Website hosting providers

• Website security providers

• Fraud prevention services

• Professional advisers where legally required

Examples of delivery partners may include Royal Mail, Evri, DPD, DHL and UPS.

We do not sell your personal information to third parties.

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Legal Basis for Processing

Under UK GDPR, we process your information on one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Your consent
  
  Data Retention

We only retain your personal information for as long as necessary.

Examples include:

• Order records – up to six years for tax and accounting purposes.

• Customer account information – until your account is deleted or becomes inactive.

• Marketing preferences – until you unsubscribe or withdraw your consent.
  
  Security

Protecting your information is important to us.

We use industry-standard security measures including:

• SSL encryption

• Secure payment gateways

• Secure website hosting

• Firewall protection

• Access controls

• Fraud monitoring

• Regular software updates

Although we take reasonable steps to protect your information, no online system can guarantee absolute security.

Your Rights
 

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request a copy of your data (data portability)

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.
 

Third-Party Services

Our website may contain links to third-party websites or use third-party services.

These websites have their own privacy policies, and we are not responsible for their content or privacy practices.
 

Children's Privacy

Vault Seven TCG is intended for collectors and customers of all ages.

We do not knowingly collect personal information from children under the age of 13 without appropriate parental involvement where required.

If you believe a child has provided us with personal information, please contact us so we can investigate and remove the information where appropriate.
 

International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with UK data protection law.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.
 

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

Vault Seven TCG Ltd

Website: www.vaultseventcg.com

Email: vaultseventcg@outlook.com

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Complaints

If you are unhappy with how we handle your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/